Our online mediations are conducted via online platforms including Zoom and Modron Spaces.
You will need a device (computer, laptop, phone or tablet) with a microphone, and ideally a camera.
Headphones are not compulsory but do improve the sound quality.
Please ensure you have a fast, stable internet connection.
For Zoom mediations you will need to have the Zoom App on your device.
HOW TO PREPARE FOR AN ONLINE MEDIATION
A few days prior to the mediation:
The parties send us an email address for each participant intending to log on remotely.
Each participant will then receive a link via email, so they can access the online mediation platform.
First-time users should do a quick test run 1-2 days prior to the mediation, to ensure there is adequate time to address any technology issues. This can be done by clicking on the link to access the platform.
ON THE DAY OF THE MEDIATION
Make sure you have logged out of other video conferencing programs (Skype, Microsoft Teams, Webex etc) because they commandeer the camera and microphone of your device.
In the event of a poor internet connection, the fallback is audio/telephone.
Each participant must commit to being physically present in front of their device at the time of the mediation (ie not leaving their device, attending another mediation etc)
WHAT ARE THE COSTS?
This mediation service is included in our standard mediation fee.
Your organisation does NOT require a paid subscription to access the Zoom or Modron platforms via our links.
In many cases the parties will avoid the higher cost of securing physical mediation rooms.